FAQ

Q: How do I check the status of my order?

A: Upon placing your order, please allow 3-7 business days to have your order processed. Our fulfilment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once your order has been shipped, you will receive a tracking number to your order. If you did not receive the order tracking number after 7 business days, please contact us immediately and we will do all we can to investigate.


Q: How long does shipping take?

A: Our warehouses are located around the world. For domestic orders in the United States, it will normally take 2-3 weeks on average. For International orders, please allow 3-5 weeks. Please also take note that there are some unforeseen circumstances like customs delays that we are not able to control on our end and there are also some delays if there is an upcoming holiday season.

 

Q: Do you ship Internationally?

A: Yes! We ship worldwide!

 

Q: Is your website secure with my personal Information?

A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing your product. Then your credit card information will be purged.

 

Q: How do I order on your website?

A: Simply find the product you'd want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!


Q: Does Earth Of Cats provide a quality guarantee for all the products being sold?

A: Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!

 

Q: Do you offer a refund if I don’t like the product?

A: Absolutely! We offer a full refund on your order if you don't like the product. Simply visit our refund policy page for complete details. If you have any additional questions that have not been addressed in our FAQ. Please contact us at earthofcats@gmail.com or support@earthofcats.com and we will get back to you as soon as possible!

 

Amendments and Cancellations

If you need to make changes to your order you will need to contact us within 24hrs of placing the order.

We can change: 

  • Your delivery details
  • Your name 
  • Your email

Cancellations:

  • You must contact us within 24 hours
  • We cannot cancel your order once it has been shipped 

 

My Item Arrived Damaged 

  • Our customers report that around 1 in 1000 products arrive damaged due to mail service mistreatment.
  • If this happens to you reach out to us immediately with:

Your order number

A picture with a damaged product

Once we will receive - we will be happy to send out another for free!

 

My T-Shirt, Hoodie, Shoes Arrived Smaller Or Larger Than I Expected

  • If this happens to you reach out to us immediately here or below!

 

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